A not-for-profit organisation that has, for the past 25 years, been adding value to contact centres in Singapore and across the region — through technology, operational excellence, UX and CX.
Welcome to the Contact Centre Association of Singapore (CCAS), your one-stop destination for all things related to contact centres and customer service excellence in Singapore.
CCAS, a not-for-profit organisation that has for the past 25 years been adding value to contact centres in Singapore and across the region by focusing on technologies, operational excellence approaches, UX and CX.
At CCAS, we believe that excellent customer service is at the core of every successful business. Our association is committed to fostering a community of contact centre professionals who are passionate about delivering exceptional customer experiences. We achieve this through education, networking, knowledge sharing, and collaboration.
Since our founding in 1998, CCAS has been organising industry seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities and its annual CCAS International Contact Centre Awards and Regional Contact Centre Symposium.
To develop the awareness and professionalism of the Contact Centre industry in Singapore through Networking, Education and Research.
To deliver value and reach of enterprise-wide CX in the Contact Centre industry through Thought Leadership, Education and Research.
Join our vibrant community of professionals from the contact centre industry. We host regular events, webinars, and conferences where you can connect with like-minded individuals, share experiences, and learn from one another.
Stay up to date with the latest trends, technologies, and best practices in the contact centre industry. Our blog, newsletters, and whitepapers provide valuable insights to help you excel in your customer service role.
Enhance your skills and knowledge through our training programmes and workshops with our training partners — whether you're new to the industry or a seasoned professional.
We advocate for the contact centre industry at local and national levels — a voice for the industry's interests, addressing regulatory issues and promoting the value of contact centres in the Singapore economy.
Access a wealth of resources, knowledge, and networking opportunities. We offer various membership tiers — individual professional, contact centre team, or organisation.
Customer Success and Technical Account Management are reshaping CX — from reactive, break-fix support to a proactive growth engine. Featuring Keiji Harakawa, Director of Customer Solutions & Success (APAC) at Chainalysis.
People · Process · Technology · Governance · Quality — join the region's contact centre and CX community for a full day of thought leadership, programme sessions and networking.
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